Email Etiquette

by Claire Valenty on June 14, 2010

in Netiquette

netiquette email etiquette

Emails have made communication instantaneous and easy.  However, in order to avoid damaging your personal, or professional, image, the rules of email etiquette must be followed!

From communicating at work to writing your Grandma a letter, we all use email every day.  In fact, the ease and speedy delivery of email has caused the US Post Office into looking into not delivering on Saturday as they are losing business!

However, the ease and speed of email can get you in trouble if you do not follow proper email etiquette.  Do not be lulled into a false sense of security where you think you can just type something up in a jiffy, hit send and go about your business without repercussions.  Here are some email etiquette rules to remember and why they are important:

  • Correct spelling – whether you are emailing your boss or your bff, proper grammar and spelling is essential.  Seriously, you are judged on what you present and an email littered with spelling errors makes the judges think you are dumb.  Especially in this day and age where you can set your email service to spell check every item before it is sent out.
  • Professionalism – even though an email is a lot quicker than a company memo or letter, it still represents you and your business.  Always use wording that is appropriate and have the standard letter format of: a greeting; the body; and a closing.  At your business, the closing probably will include a signature with your title, contact info. and, perhaps, a disclosure.
  • Reread your email before you send it; just to make sure a hastily typed out email makes sense.
  • For that same reason, sleep on an emotional email before sending it out.
  • Respond to emails quickly.  There really is no excuse unless you are away from your computer for a long period of time.
  • Do not forward chain letters.  We are all sick of them.
  • Do not type in all caps.  That means you are yelling at someone.
  • Do not hit reply all on a message unless you absolutely want every single person on that chain to read your message.

Ok…NOW you can hit send! 🙂

Photo: 123rf/Roger Jegg

{ 1 comment… read it below or add one }

Nirav Shah August 8, 2011 at 4:22 pm


Is it good etiquette/appropriate to correct spelling mistakes in an e-mail before forwarding on to others?


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